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PACT team summer 2012

 

PACT is a movement disguised as a clothing company. We are obsessed with a big idea: clothes that make the world a better place. But saving the planet costs money, so we decided to build a business to fund great causes. We started with something basic: socks with soul, altruistic underwear, and other everyday essentials made with fabrics that feel good and go easy on the environment.

The best part: with every purchase, you help PACT make a positive change in our world. Each season, PACT designs a new collection of clothing inspired by someone doing something good: whether it’s about clean water, sustainable food, or affordable housing—we stick to the basics. We invest in projects that create independence. We are solution-oriented. Optimistic. Community-based. And we make great underwear along the way. Our line of high quality, great value clothing is growing but it's still the essentials--underwear, socks, graphic tees, with more to come. No matter what PACT does, we always stay true to our basic principles. Good design. Good fabric. Good cause.


Position: SALES MERCHANDISER MANAGER

Location: Boulder, CO.
Type: Full-time
Reports To: Director of Sales

POSITION SUMMARY
The PACT Sales Merchandiser Manager will be responsible for overseeing the PACT’s sales merchandiser team. The Merchandise Manager will will report to the Director of Sales. The PACT Sales Merchandise Manager is a critical role in the growth of PACT sales, sell-through and brand experience for our customers in-store.

ESSENTIAL FUNCTIONS:

  • Manage day to day activities of PACT’s Sales Merchandiser team, including store routing, in-store merchandising, coordination with brokers, and placement of re-orders
  • Support execution of Sales initiatives by the Sales Merchandising Team, including promotions, placement initiatives, etc
  • Responsible for determining and meeting sales and merchandising goals for the merchandising team in conjunction with the Director of Sales
  • Coordinate scheduling and routing of Sales Merchandisers with PACT brokers for maximum coverage and efficiency
  • Ability to merchandise PACT product according to the company standard and ability to train Sales Merchandisers on PACT mission, products, merchandising techniques, and sales operations procedures
  • Provide weekly recaps of Sales Merchandiser activities to Director of Sales and PACT management
  • Make monthly sales reports analyzing performance of sales merchandisers and action opportunities.
  • Work with Business Plan on Weekly Management of channel and inventory status and recommending re-orders as needed.
  • Perform field sales and merchandising in the Rocky Mountain region two days per week.
  • Provide additional marketing coverage and support for regional PACT and store events
  • Monitor the marketplace feedback and market activity, recommending strategic responses as needed.

QUALIFICATIONS

  • PACT employees are expected to embrace the idea that we as a Brand are dedicated to improving and changing the world, one piece of apparel at a time. PACT employees are expected to reflect these values in all deals with customers, consumers, associates, and vendors
  • Exceptional communication and management skills – both internally and externally.
  • Excellent analytical and problem-solving abilities. Strong negotiating skills.
  • Ability to multi-task within a fast-paced, dynamic organization
  • Experience in both natural products and apparel merchandising preferred, including intimate knowledge and experience working with Whole Foods Market, esp the MW, So Pac, Nor Cal, NE and Rocky Mtn regions
  • Bachelor’s degree or equivalent required

WORK ENVIRONMENT & PHYSICAL DEMANDS

  • Travel 25-30% of the time, including 1-2 days/week in the Rocky Mtn region, and regional visits as necessary
  • Must be able to lift 50 lbs, requires some physical demands (moving fixtures, getting backstock down, etc)
  • Must have valid drivers license

TO APPLY:

To apply for this position, please submit your resume by clicking here to apply at the resumator.
Due to the volume of resumes…please note that applications submitted via email cannot be accepted.


Position: SALES MERCHANDISER

Location: 2 REGIONAL POSITIONS OPEN: Chicago and San Francisco
Type: CONTRACT
Reports To: Sales Merchandiser Manager

POSITION SUMMARY
The PACT Sales Merchandiser will be responsible for the merchandising and re-orders of PACT’s products and ensuring appropriate inventory levels to drive sell-through at key retail locations in a designated territory. The PACT Sales Merchandiser will coordinate closely with PACT’s designated brokers to ensure maximum retail coverage and efficiency in scheduling. The PACT Sales Merchandiser is a critical role in the growth of PACT sales, sell-through and brand experience for our customers in-store.

ESSENTIAL FUNCTIONS:

  • Merchandise PACT product in key retail locations according to the company’s standard
  • Support execution of Sales initiatives by the Sales Merchandising Team, including promotions, placement initiatives, etc
  • Order Fulfillment: Provide weekly refreshes for existing product when necessary by assisting retailers with re-orders / sales
  • Ensure timely merchandising of incoming orders
  • Increase amount of space dedicated to PACT at the store level
  • Build additional product displays
  • Teach merchandising and display techniques to store team members
  • Build relationships with team members, buyer, and brokers
  • Function as trusted source of information and guidance for the store team members
  • Work seamlessly with regional Brokers on routing coordination, etc
  • Execute PACT’s end-of-season retail strategy in stores
  • Ensure 100% store compliance with PACT promotions, and help build sales prior to promotional periods
  • Provide additional marketing coverage and support for regional PACT and store events
  • Provide Brand and product feedback to PACT HQ team
  • Submit feedback/reports using FormStack software program

QUALIFICATIONS

  • PACT employees are expected to embrace the idea that we as a Brand are dedicated to improving and changing the world, one piece of apparel at a time. PACT employees are expected to reflect these values in all deals with customers, consumers, associates, and vendors
  • Exceptional communication skills – both internally and externally.
  • Excellent analytical and problem-solving abilities.
  • Must excel at multi-tasking within a fast-paced, dynamic organization
  • Experience in both natural products and apparel merchandising preferred
  • Experience order management / re-orders preferred
  • Can work flexible hours, nights, weekends, etc
  • High School diploma or equivalent required

WORK ENVIRONMENT & PHYSICAL DEMANDS

  • Local travel 80% of the time
  • Must be able to lift 50 lbs, requires some physical demands (moving fixtures, getting backstock down, etc)
  • Must have valid drivers license

TO APPLY:

To apply for this position, please submit your resume by clicking here to apply at the resumator.
Due to the volume of resumes…please note that applications submitted via email cannot be accepted.


Position: CHANNEL SALES MANAGER

Location: Boulder, CO
Type: Full-Time
Reports To: Director of Sales

POSITION SUMMARY
PACT is looking for an experienced channel manager to lead our sales efforts in our Wholesale efforts in Specialty, Department, E-tailers and Clearance Channels. The Channel Sales Manager will be responsible for growing the wholesale business through their strong sales, support and management. You will be responsible for managing house accounts as well as a sales team (including Sales Agency) on sales growth, channel adoption and high-level execution. This role will work closely with Customer Service and Operations and report into the Director of Sales.

ESSENTIAL FUNCTIONS:

  • Effectively and efficiently manage PACT’s sales and margin targets. Build annual strategic sales plans.
  • Responsible for channel sales and operational activity: Sell-in future orders, manage replenishment orders and at-once opportunities with Key Accounts
  • Identify new business opportunities in the channels and make contact with prospective customers
  • Manage relationships and set clear direction for sales agency (reps) to meet sales targets, gross margin goals, replenishment and distribution priorities. Set-up strong communication, processes and tools to help sales team exceed plan.
  • Establish strong relationships with key accounts and their buying teams.
  • Work with the Business Planner to collect and analyze sales data to improve and understand overall sales performance, including forecasting, inventory management, velocity and clear replenishment strategy. Weekly and monthly sales reports analyzing performance and benchmarking against plan.
  • Monitor the marketplace and competitive market activity, recommending strategic responses as needed.
  • Management of inventory and recommending strategic responses as needed for your channels.
  • Work closely with Operations to leverage our Systems (ie, Netsuite) to provide sales support but to also increase efficiency, accuracy and real-time data reporting.
  • Sales Reporting – Weekly & Monthly planning & forecasting & reporting of sales on channel
  • Manage sales operations on all the necessary set-up documents, trade spend documents for efficient and accurate execution and budgeting.
  • Develop a culture of service and accuracy in delivering our product to our retailers and customers. We want to be fun and easy to do business with.

ABOUT YOU

  • Passionate about the PACT brand, inspired by what we represent, and have a strong interest to work in an entrepreneurial environment.
  • Strong ability to communicate sales and financial information through reports, dashboards…you love data and reporting on them.
  • You are naturally service-oriented, customer driven and pro-active problem solver.
  • Proven track record in a sales manager with a minimum of 3-5 years of sales experience calling on retail accounts and customer headquarters.
  • Strong experience managing sales reps to excel…including sales goals, forecasts, scorecards and promotional planning and execution.
  • Proven track record of execution of sales programs, promotions and goals.
  • Sales Management experience at an apparel company.
  • Experience selling into Department, Etailers, including Nordstrom, Amazon and Zappos.
  • Can work and easily adapt to a fast-growing and ever-changing environment.
  • Proficient with Windows and Office environment, as well as have strong Excel PowerPoint and Word skills.
  • Familiar working with ERPs / accounting systems with knowledge of NetSuite being a plus.
  • Love the idea of being part of a close-knit team in a start-up environment

TO APPLY:

To apply for this position, please submit your resume by clicking here to apply at the resumator.
Due to the volume of resumes…please note that applications submitted via email cannot be accepted.


Position: CUSTOMER SERVICE COORDINATOR

Location: Boulder, CO
Type: Full-Time
Reports To:Customer Service Manager

POSITION SUMMARY
The Customer Service Coordinator (“CSC”) is responsible for providing excellent customer experiences to all customers through continuous improvement of all departmental functions. This position will be focused on strengthening and growing relationships with PACT customers in our wholesale and direct to consumer channels via phone and email. We are looking for an individual who loves connecting with people! The Customer Service Coordinator will play a key role in, and will be measured on, helping to achieve annual company goals as pertaining to customer service, sales support, and order fulfillment.

ESSENTIAL FUNCTIONS:

  • Provide an excellent customer experience and service to our web and wholesale customers through phone and email communication. Establish a relationship with each person that contacts PACT. Build brand loyalty and always make them feel like a valued customer.
  • Answer/respond to the PACT customer service phone calls, voice mail messages, and email messages within 24 hours, documenting all correspondence using CRM tools.
  • Execute customer service initiatives that help establish PACT as a customer focused and service-oriented brand.
  • Respond to customer service inquiries via social media as needed.
  • Maintain wholesale orders throughout the entire process, from order entry to invoice creation.
  • Work with sales team on an on-going basis regarding wholesale order maintenance, approval, and fulfillment.
  • Work closely with PACT 3PL to resolve any order fulfillment related issues and communicate priorities.
  • Become an expert in PACT products, including style, fit, and fabric, as well as company practices and philosophy to best answer customer inquiries and help sell products.
  • The Customer Service Department is the first department visitors see when they walk into our office, therefore it is important to always greet visitors of PACT and assist them as needed.
  • Assist Sales and Marketing in ad hoc projects, including sales meeting and tradeshow preparation.

REQUIRED SKILLS

  • Outgoing and energetic personality, as well as a positive attitude that is easily maintained in a fast-paced environment.
  • Desire to build strong relationships
  • Problem solver
  • Strong verbal communication and writing skills
  • Ability to act professionally and make good decisions
  • Service-minded with an ability to turn a negative situation into a positive.
  • Patient and flexible
  • Strong attention to detail and strong organizational skills.
  • Ability to manage multiple tasks/projects simultaneously.
  • Hard working, team player
  • Experience using Microsoft Office including Outlook, Excel, Word, and PowerPoint.
  • Ability to work weekends or extended hours as needed
  • Previous customer service experience preferred.

TO APPLY:

To apply for this position, please submit your resume by clicking here to apply at the resumator.
Due to the volume of resumes…please note that applications submitted via email cannot be accepted.